Customer Service

Shipping & Delivery

All orders are subject to freight charges. 

Please note that Mahogany sells to trade only. 
 By accepting our terms and conditions, you are stating that you are an owner of a valid retail business and that your purchases are for re-sale purposes only.
Method of payment for New Accounts is VISA or MasterCard only. The charges will be processed once the shipment is ready to leave our warehouse.
Minimum opening order for new accounts is $300.00 net cost. Re-orders must have a minimum order value of at least $100.00. 


We will gladly authorize returns for damaged or defective merchandise within 10 days from the date your shipment is received. All returns must be authorized through our Customer Service Department. 
Any unauthorized returns will be refused. Damaged or defective merchandise must be sent back with a return authorization number provided by your rep or Customer Service Representative. This number must appear on the outside of each carton being returned. Returned merchandise that has been used, altered, ticketed or exceeds the 10 day policy will not be processed for replacement or credit.
 All returned merchandise must be in its original packaging. Any merchandise sent back to Mahogany that is not damaged or defective will be subject to a 25% restocking charge plus all shipping costs incurred. 
Mahogany reserves the right to use our discretion as to the carrier to be used on any shipment. Freight charges are based on location, weight and dimension of shipment. If you prefer an alternate carrier, please provide your carrier details and account number at the time of ordering.